NDML are Customer Champion of the Year and Marketing Campaign of the Year Winners
NDML and The Romero Group took home three awards on the night. We added to our gold tally from previous years by winning 2021’s Customer Champion of the Year and Marketing Champion of the Year.
The event, held in London’s Grosvenor House Hotel on 9th December, was not impeded by the government’s disastrous announcement this week to introduce mandatory COVID passport checks for nightclubs.
Presented by Mock the Week’s Dara O Briain, the awards saw many insurance brokers from all over the UK celebrate their achievements in the sector this year.
Award Winning Broker
Karl Linnecor, New Business Broker and Customer Service Team Member at NDML, had been long awaiting the results of the Customer Champion nomination.
“We were overjoyed to win customer champion of the year. This year has been an especially difficult year with the pandemic, we’ve had to field many requests and we always do our utmost to do right by our clients.”
“We have a brilliant team at NDML and it’s because of their resilience and willing to work for our clients throughout the pandemic that has meant we were able to deliver the excellent service we are now known for. We’ve had some brilliant testimonials come through in 2021. I am excited to take this trophy back to our team and it’ll find its home in our new offices which we’ll be expanding into in 2022.”
We Are Nightlife Campaign recognition
Another award won on the night was Marketing Campaign of the Year, which was secured in light of the #WeAreNightlife campaign run by NDML and the The Romero Group. The We Are Nightlife Campaign, which ran through spring-summer 2021, reflected on the recovery of the hospitality industry beyond the devastating winter lockdowns.
Oliver Calvert, Group Head of Brand and Marketing at The Romero Group, said: “We did a campaign called ‘we are nightlife’ celebrating the night life industry. We are a specialist in leisure and hospitality, as we came out of lockdown, those venues like bars, clubs and restaurants came back to life again. This award makes a difference to a lot of individual businesses. Seeing those businesses ‘survive and thrive’ as we come out of lockdown is the most rewarding thing.”
Growing from within
The Romero Group also won Excellence in Professional Development Gold Award and were nominated for Independent Broker of the Year after having won the award on three separate occasions in previous years.
Simon Mabb, Managing Director of the Romero Group said: “This year has once again been an excellent year for us. We have worked our hardest to do everything we can for our clients. We will continue our mission to treat customers exceptionally and I hope next year will be just as award-winning, if not even more so!”
See The Romero Insurance Group’s mission statement here.
