Meet Martin Garland
For many of our nightclub, hospitality and restaurant clients, Martin is the first point of contact they have with NDML. Martin is an excellent people-person ad relationship builder, also able to dip into his knowledge about insurance and risk management in the sector.
Martin specialises in building relationships with restaurants, bars and leisure. His role predominantly utilises different marketing channels to promote NDML’s benefits and solutions. Many clients have Martin to thank for being introduced to our tailormade and expert solutions.
Learn more about Martin below:
Martin Garland discusses his role within NDML:
“My role is to be first contact for new clients and new business. And then I schedule appointments with our Executives to conduct a visitation.
What is your connection to the hospitality industry?:
“I used to work as a chef. I’ve been a chef for many years. So in my current role I like to focus on restaurants because I’ve worked in the sector and I know the risks very well. I’ve also worked in pubs and night venues.”
How does NDML adapt to the needs of the customer?:
“We know people who work in restaurants re very busy, whether it’s the owners or the individual managing the insurance. We try and adapt, understand when is best to go and see them. The result could be a phone call, or sending someone out at another time to see the venue We prefer to conduct a consultation face to face.”
What are the most popular covers NDML provides restaurants and hospitality venues?:
“For restaurants, stock depreciation which covers all their purchases as well as if items expire. Terrorism is a risk we cover, such as if an unforeseen incident happens and the owners have to close the business, we would provide cover. This lies closely alongside business interruption; for example if a building next door has a fire and work is impeding custom, we’d cover the losses.”
How does the NDML claims service stand out from other brokers?:
“We have our own claims team. When a client needs to make a claim, they can ring us anytime of the day. Our team work for our Leeds office on behalf of the group. They have an excellent claims record, having won awards in the sector.”
What interest you outside of work?:
“Being a chef in the kitchen was very stressful. Because I’m working at NDML now, I find cooking for myself more enjoyable. I’d like to learn new recipes on a weekend, I find it relaxing, and that’s probably how I’d like to spend my ideal Saturday.”
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